FUL-Administrative Support Assistant (OA)

Additional Information Continued - Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications - All qualifications must be met by the closing date of this announcement-04/24/2026-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount qualified specialized experience. SELECTIVE FACTOR: This position performs clerical work, and the ability to type at least 40 words per minute is required. Candidates who do not meet this requirement by close of this announcement will receive no further consideration for this position. - AND - In addition to the Selective Placement Factor listed above, to qualify for this position at the GS-06 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors).This experience includes activities such as: providing administrative assistance of completing financial, procurement, property, human resources, and/or other administrative forms; assisting with providing human resources assistance such as tracking personnel actions, maintaining files, and/or coordinating orientation for new employees; and composing files such as reports, memoranda, and/or work schedules. You must include hours per week worked. To qualify for this position at the GS-07 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: providing administrative oversight of processes such as processing financial, procurement, property, human resources, and/or other administrative forms; providing human resources assistance such as preparing personnel actions, reviewing time and attendance reports for accuracy, maintaining files, and/or coordinating orientation for new employees; and composing files such as reports, memoranda, and/or work schedules. You must include hours per week worked. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. This position is located in Little River Canyon National Preserve, in the Administration Division. Open to the first 100 applicants or until 04/24/2026 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

Position Details

• Job Title: FUL-Administrative Support Assistant (OA)
• Company / Organisation: National Park Service
• Location: Fort Payne, Alabama
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid — Fort Payne, Alabama

About This Opportunity

This full-time opportunity at National Park Service is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Fort Payne, Alabama and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Fort Payne, Alabama, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this FUL-Administrative Support Assistant (OA) role offers the platform to apply your expertise in a real-world, results-oriented environment. National Park Service is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, National Park Service is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the FUL-Administrative Support Assistant (OA) position at National Park Service will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this FUL-Administrative Support Assistant (OA) position at National Park Service, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what National Park Service is looking for in a FUL-Administrative Support Assistant (OA).

All applications for this role are processed directly by National Park Service. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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