Extramural Support Assistant (OA)

In order to qualify for an Extramural Support Assistant (OA), GS-0303 position at the GS-05 level, you must have: A. completed 4 years of education above high school; OR B. 1 year of specialized experience equivalent to at least the GS-04 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: (1) performing clerical tasks (e.g., processing paperwork, tracking applications); (2) providing administrative support by receiving and screening telephone calls, sorting mail, and filing documents; (3) logging transactional and administrative data using spreadsheets or database software; AND (4) providing logistics services for office staff (e.g., delivering mail, scanning documents, obtaining equipment, shipping files); OR C. a combination of post high school education and experience that meets 100% of the qualification requirements for this position. In order to qualify for an Extramural Support Assistant (OA), GS-0303 position at the GS-06 level, you must have 1 year of specialized experience equivalent to at least the GS-05 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: (1) reviewing documents against the established standard to ensure accuracy/completeness; (2) answering questions from customers and directing inquires to appropriate parties; (3) managing office supplies and equipment and preparing requests for purchases/repairs; (4) maintaining administrative related information using spreadsheets or database software; AND (5) coordinating meeting and travel logistics (e.g., creating itineraries, finding airfare and hotels, identifying meeting locations). In order to qualify for an Extramural Support Assistant (OA), GS-0303 position at the GS-07 level, you must have 1 year of specialized experience equivalent to at least the GS-06 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: (1) reviewing grant applications or contracting paperwork to ensure accuracy/completeness; (2) retrieving reports for management from various databases/systems on administrative matters; (3) managing office supplies and equipment and preparing requests for purchases/repairs; (4) using Microsoft Office products (or similar products) to produce correspondence, narrative reports, spreadsheets, and presentations; AND (5) coordinating meeting and travel logistics (e.g., creating itineraries, finding airfare and hotels, identifying meeting locations). In addition, at all grade levels, you must be able to type at least 40 or more words per minute with 3 or fewer errors in a 5 minute sample. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview application questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12962243 Extramural Support Assistants (OA) (ESAs) perform administrative and technical duties supporting program, review, and grants functions. ESAs help coordinate the reviews of NIH grant applications making sure applications are fairly, expertly and efficiently reviewed. If you're organized, detail-oriented, and enjoy supporting a busy team, consider applying and making an impact in a fast-paced environment!

Position Details

• Job Title: Extramural Support Assistant (OA)
• Company / Organisation: National Institutes of Health
• Location: Montgomery County, Maryland
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid - Montgomery County, Maryland

About This Opportunity

This full-time opportunity at National Institutes of Health is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Montgomery County, Maryland and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Montgomery County, Maryland, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this Extramural Support Assistant (OA) role offers the platform to apply your expertise in a real-world, results-oriented environment. National Institutes of Health is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, National Institutes of Health is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Extramural Support Assistant (OA) position at National Institutes of Health will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Extramural Support Assistant (OA) position at National Institutes of Health, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what National Institutes of Health is looking for in a Extramural Support Assistant (OA).

All applications for this role are processed directly by National Institutes of Health. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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