Customer Retention Manager

AutoHDR is the fastest growing AI startup in real estate media. We train custom image editing models for real estate, and are currently editing 25% of all US real estate listings!

Join our team and work with an exceptional team to build cutting edge products and continue growing 20% month over month!

Our vision is to produce the majority of media for the real estate industry - and you can join early on.

• Own customer retention; build systems, automations, and build relationships to ensure a customer never leaves once using the platform.

• Call un-subscribed customers to collect feedback and conduct our winback process

• Call customers who report low quality ratings in realtime to proactively prevent churn. Consult them on how to prevent the issue & share upcoming product updates.

• Proactively call existing users to collect feedback and proactively mitigate any churn risks.

• Make sure 100% of tickets from un-subscribed customers and low quality ratings are called through every single day. Come up with ideas and systematic, data-driven approaches for churn prevention.

• Background working with real estate photographers or editing companies

• Understanding of HDR or flambient real estate photo workflows

• Perfect English fluency and no accent

• Full-time (US Business Hours)

Our core values are the fuel for our continuous 20% month over month growth. Iron sharpens iron in our office, and the entire dev team is bought in to winning together.

You believe anything is possible - the only variable is how long it will take. You will always continue trying to solve a problem, look for new solutions, and figure it out at all costs through continous effort - even when most would give up.

You believe strongly that you can accomplish anything you want - regardless of the odds. Even when the worst case scenario happens, and everything is on fire, you never doubt your ability to pull through and win at what you set out to do.

Every individual on our team wants to be the best in the world at what they do. We are extremely compeitive, and will settle for nothing other than being the #1 player for AI real estate editing.

Position Details

• Job Title: Customer Retention Manager
• Company / Organisation: AutoHDR
• Location: USA
• Employment Type: Full-time
• Field / Industry: Software Development
• Work Arrangement: On-site or hybrid - USA

About This Opportunity

This full-time opportunity at AutoHDR is an excellent opening for experienced professionals in the field of software engineering and technology. The role is structured around an on-site or hybrid environment based in USA and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in USA, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in software engineering and technology or a highly skilled professional looking for your next challenge, this Customer Retention Manager role offers the platform to apply your expertise in a real-world, results-oriented environment. AutoHDR is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in software engineering and technology and a demonstrable track record of delivering high-quality results. You should possess analytical thinking, attention to technical detail, and a methodical approach to problem-solving. Experience working with modern development tools, version control systems, and cloud platforms will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, AutoHDR is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to build reliable, scalable, and high-performing digital products, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the Customer Retention Manager position at AutoHDR will typically demonstrate the following core competencies:

• Domain expertise - a strong foundation of knowledge and hands-on experience in software engineering and technology
• Problem-solving ability - the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills - clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management - strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration - a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability - the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this Customer Retention Manager position at AutoHDR, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in software engineering and technology. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what AutoHDR is looking for in a Customer Retention Manager.

All applications for this role are processed directly by AutoHDR. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

About Career Nest

Career Nest is a global job aggregation platform connecting professionals with thousands of opportunities across every major industry - from technology and marketing to finance, design, data science, healthcare, NGO, engineering, and beyond. Our platform aggregates live job listings from verified employers, leading job boards, and trusted staffing platforms worldwide.

We publish thousands of new roles every day from sources across 190+ countries. Whether you are looking for a fully remote role, a hybrid position, or an on-site opportunity in a specific city, Career Nest makes it easy to search, filter, save, and apply to the roles that match your experience and ambitions - all in one place, completely free for job seekers.

Every listing on Career Nest is reviewed for accuracy and relevance before being published. We are committed to providing job seekers with the most up-to-date, trustworthy job listings available. Explore thousands more opportunities across all categories at careernest.cloud.