COUNTERINTELLIGENCE OPERATIONS SUPPORT OFFICER

GS-13: Must have one year of specialized experience equivalent to the next lower grade level (GS-12) or pay band in the federal service or equivalent experience in the private or public sector that includes: Applying counterintelligence concepts and principles to support operations of a complex and sensitive nature; Coordinating operational activities and sharing information with other government or law enforcement agencies; Conducting complex studies of operational processes and recommending solutions; and Communicating complex and sensitive information to a variety of audiences. GS-12: Must have one year of specialized experience equivalent to the next lower grade level (GS-11) or pay band in the federal service or equivalent experience in the private or public sector that includes: Assisting in the application of counterintelligence concepts to support operations; Helping to coordinate operational activities with other agencies; Assisting in conducting studies of operational processes; and preparing written and oral reports to support mission activities. Counterintelligence as defined by DoD Instruction (DoDI) 3305.11 and DoD Directive(DoDD) 5240.02 or revised policy governing the certification and credentials of DoW Counterintelligence Agents Additional qualification information can be found from the following Office of Personnel Management website: http://www.opm.gov/qualifications/Standards/group-stds/gs-admin.asp. Additional qualification information can be found from the following DON DCIPS policy website: https://flankspeed.sharepoint-mil.us/sites/NIA/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2FNIA%2FShared%20Documents%2FNIA%20N1%20CHCO%20Library%2FDCIPS%20Policy%2FDON%20DCIPS%20CH%205%20Employment%20and%20Placement%2Epdf&parent=%2Fsites%2FNIA%2FShared%20Documents%2FNIA%20N1%20CHCO%20Library%2FDCIPS%20Policy Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will serve as a in the COUNTERINTELLIGENCE OPERATIONS SUPPORT OFFICER of NAVAL CRIMINAL INVESTIGATIVE SERVICE (NCIS). All Naval Criminal Investigative Service (NCIS) positions are in the excepted service. This position is in the excepted service and does not confer competitive status. For more information on the DCIPS occupational structure click here. For more information about career advancement in DCIPS click here.

Position Details

• Job Title: COUNTERINTELLIGENCE OPERATIONS SUPPORT OFFICER
• Company / Organisation: Secretary of the Navy Offices (SECNAV)
• Location: Joint Base Anacostia-Bolling, District of Columbia
• Employment Type: Full-time
• Field / Industry: Customer Support
• Work Arrangement: On-site or hybrid — Joint Base Anacostia-Bolling, District of Columbia

About This Opportunity

This full-time opportunity at Secretary of the Navy Offices (SECNAV) is an excellent opening for experienced professionals in the field of customer success and support. The role is structured around an on-site or hybrid environment based in Joint Base Anacostia-Bolling, District of Columbia and is designed for candidates who are ready to make a meaningful contribution from the moment they join.

Based in Joint Base Anacostia-Bolling, District of Columbia, this role offers the opportunity to collaborate closely with a local team in a structured professional environment. Candidates currently based in the area or open to relocation are strongly encouraged to apply.

Whether you are an established practitioner in customer success and support or a highly skilled professional looking for your next challenge, this COUNTERINTELLIGENCE OPERATIONS SUPPORT OFFICER role offers the platform to apply your expertise in a real-world, results-oriented environment. Secretary of the Navy Offices (SECNAV) is looking for a candidate who can hit the ground running and add genuine value to the team.

Who Should Apply

This role is ideal for candidates who have a solid background in customer success and support and a demonstrable track record of delivering high-quality results. You should possess empathy, clear communication, patience, and a proactive approach to problem resolution. Experience working with customer support platforms, ticketing systems, and CRM and live-chat tools will be an advantage, though a commitment to continuous learning and professional development is equally valued.

Beyond technical or domain expertise, Secretary of the Navy Offices (SECNAV) is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to deliver exceptional customer experiences and build lasting client satisfaction and loyalty, we encourage you to apply.

Key Competencies for This Role

Successful candidates for the COUNTERINTELLIGENCE OPERATIONS SUPPORT OFFICER position at Secretary of the Navy Offices (SECNAV) will typically demonstrate the following core competencies:

• Domain expertise — a strong foundation of knowledge and hands-on experience in customer success and support
• Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
• Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
• Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
• Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
• Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment

How to Apply

To apply for this COUNTERINTELLIGENCE OPERATIONS SUPPORT OFFICER position at Secretary of the Navy Offices (SECNAV), click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.

Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in customer success and support. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what Secretary of the Navy Offices (SECNAV) is looking for in a COUNTERINTELLIGENCE OPERATIONS SUPPORT OFFICER.

All applications for this role are processed directly by Secretary of the Navy Offices (SECNAV). Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.

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