Close: Customer Success Associate
About This Role
Headquarters: USA
URL: http://www.close.com
Since 2013, we've been building a CRM that gets out of the way and helps teams sell more, faster. No manual data entry, just communication-first sales software designed to help SMBs succeed and scale.
We're bootstrapped and profitable - that means we answer to our customers and play by our rules. We're proud of our ~100 person, 100% remote team focused on building Close so that no small, scaling business fails because it can't figure out sales.
About the RoleClose is looking for a Customer Success Associate to help drive retention and growth among our new customers. In this role, you won’t be assigned dedicated accounts, instead, you’ll work with a variety of startups and growing companies as they begin their journey with Close. You’ll connect directly with our new customers (often Founders and CEOs!), acting as their Close consultant and setting them up for success on the platform.
Your focus will be on proactively reaching out to new customers to book account reviews where you will help them build strong sales processes within Close. As a CSA, you’ll make a real impact for the scaling businesses you work with, and directly increase customer retention.
You’ll report to our Manager of Customer Success, Forrest Dwyer and work closely with our Success team leaders, Meghann O’Brian and Liz Stephany. You’ll also work closely with our current CSM team.
You are:
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Backed by at least one year of experience with B2B SaaS.
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Preference given to candidates with either 1) frontline sales experience or 2) experience working for a CRM platform or a sales enablement tool. Our customers are sellers so a deep familiarity with sales tools or firsthand experience in Sales is preferred.
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A clear, precise communicator both verbally and in writing. You’ll be spending much of your time face-to-face with customers on Zoom, but you will also frequently write emails to provide consultation and advice to customers.
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Energized by working independently in a fast-paced environment. Our team moves quickly and our customers deserve prompt responses - you’ll be responsible for managing your time and prioritizing among many competing demands on your time.
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Able to build rapport with customers quickly. You won’t be owning a book of business in this role, so you’ll need to build new relationships every day.
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Highly emotionally intelligent. You have the ability to understand and empathize with the needs of others. You have a friendly, but strong demeanor.
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Experienced with working in a startup, ideally in a remote environment.
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Physically based in the U.S. and proficient in English. Preference for ET, CT, MT, and PT.
You will:
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Virtually train and onboard new and existing customers
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Proactively reach out to high-potential new customers
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Research to identify high growth and at risk customers
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Communicate effectively via multiple platforms (sms, call, email, Zoom, social) with all Close customers, including co-founders, executives, and sales teams
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Work closely with Success and Sales teams on seamless customer transitions
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Identify expansion opportunities and upsell customers
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Host and manage recurring office hours, group trainings, and interactive demos to support many customers at once
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Identify customer content needs and create FAQs, white papers, videos
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Communicate with customers in our online Community and via our Helpdesk software
To apply: https://weworkremotely.com/remote-jobs/close-customer-success-associate-2
Position Details
- Job Title: Close: Customer Success Associate
- Company / Organisation: We Work Remotely
- Location: Worldwide / Remote
- Employment Type: Full-time
- Field / Industry: Marketing
- Work Arrangement: Remote — open to candidates worldwide
About This Opportunity
This full-time opportunity at We Work Remotely is an excellent opening for experienced professionals in the field of marketing and digital growth. The role is structured around a fully remote setup — offering you the freedom to work from any location in the world and is designed for candidates who are ready to make a meaningful contribution from the moment they join.
As a remote-first position, this role welcomes qualified candidates from across the globe. You will be expected to manage your schedule independently, communicate proactively, and deliver results consistently — hallmarks of a high-performing remote professional.
Whether you are an established practitioner in marketing and digital growth or a highly skilled professional looking for your next challenge, this Close: Customer Success Associate role offers the platform to apply your expertise in a real-world, results-oriented environment. We Work Remotely is looking for a candidate who can hit the ground running and add genuine value to the team.
Who Should Apply
This role is ideal for candidates who have a solid background in marketing and digital growth and a demonstrable track record of delivering high-quality results. You should possess strategic thinking, creativity, data literacy, and strong written communication. Experience working with marketing platforms, analytics tools, content management systems, and campaign management software will be an advantage, though a commitment to continuous learning and professional development is equally valued.
Beyond technical or domain expertise, We Work Remotely is looking for someone who communicates clearly, collaborates effectively with colleagues and stakeholders, and takes ownership of their work from start to finish. If you thrive in a professional environment and are passionate about the opportunity to drive brand awareness, audience growth, and measurable business results, we encourage you to apply.
Key Competencies for This Role
Successful candidates for the Close: Customer Success Associate position at We Work Remotely will typically demonstrate the following core competencies:
- Domain expertise — a strong foundation of knowledge and hands-on experience in marketing and digital growth
- Problem-solving ability — the capacity to identify challenges, think critically, and implement practical solutions efficiently
- Communication skills — clear and professional communication with colleagues, stakeholders, and partners at all levels
- Self-management — strong time management and the ability to prioritise a varied workload while meeting deadlines
- Team collaboration — a collaborative and supportive approach to working alongside colleagues across departments or locations
- Adaptability — the ability to respond positively to change and thrive in a dynamic, evolving work environment
How to Apply
To apply for this Close: Customer Success Associate position at We Work Remotely, click the "Apply Now" button on this page. You will be taken directly to the official application page where you can complete and submit your application.
Before applying, please ensure that your CV or résumé is fully up to date and clearly highlights your experience and accomplishments in marketing and digital growth. If a cover letter is included or requested, tailor it specifically to this role and explain how your background, skills, and goals align with what We Work Remotely is looking for in a Close: Customer Success Associate.
All applications for this role are processed directly by We Work Remotely. Career Nest facilitates the job discovery process and does not pre-screen or forward applications on behalf of employers. There are no fees for job seekers at any stage of the application process.
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