Business Manager

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/29/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-9. For a GS-12 position, you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-09: Specialized Experience GS-09: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Serves as a subject matter expert on all business office policies and practices to include scheduling, pre-registration, insurance capture, electronic waiting lists, recall lists, Vista Menu and Options and other functions. Creates custom reports using a variety of software programs (Vista, SQL, Excel, and other software programs) in order to provide pertinent information to management. Prepares reports,. Collaborates with the Section/Service Chiefs, CITC Nurse Manager, CITC RCI Nurse Manager, Administrative Officers, Supervisory Medical Support Assistant, and other personnel to oversee outpatient clinical access. Routinely analyzes workload for assigned areas and makes efficiency recommendations to appropriate parties. Creates, analyzes, and uses a variety of reports in order to make recommendations for process improvements. Maintains comprehensive reports on business office metrics and updates leadership regularly. Conducts projects and coordinates activities assigned and initiates projects independently without being directed to do so. Performs weekly audits and monthly site assessments for scheduling and business office compliance for the Care in the Community Service. Preferred experience - Community Care. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Master's or equivalent graduate degree, OR, 2 full years of progressively higher level graduate education leading to such a degree, OR, LL.B. or J.D., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond a Master's or equivalent graduate degree, OR, 2 full years of progressively higher level graduate education leading to such a degree, OR, LL.B. or J.D., if related. GS-11: Specialized Experience GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Serves as a subject matter expert on all business office policies and practices to include scheduling, pre-registration, insurance capture, electronic waiting lists, recall lists, Vista Menu and Options and other functions. Creates custom reports using a variety of software programs (Vista, SQL, Excel, and other software programs) in order to provide pertinent information to management. Prepares reports,. Collaborates with the Section/Service Chiefs, CITC Nurse Manager, CITC RCI Nurse Manager, Administrative Officers, Supervisory Medical Support Assistant, and other personnel to oversee outpatient clinical access. Routinely analyzes workload for assigned areas and makes efficiency recommendations to appropriate parties. Creates, analyzes, and uses a variety of reports in order to make recommendations for process improvements. Maintains comprehensive reports on business office metrics and updates leadership regularly. Conducts projects and coordinates activities assigned and initiates projects independently without being directed to do so. Performs weekly audits and monthly site assessments for scheduling and business office compliance for the Care in the Community Service. - Same as GS-09, but also includes - Determines the most appropriate principles, practices, and methods to apply in all phases of assignments, including the approach to be taken, degree of intensity, and depth of research in management advisories; Frequently interprets regulations on his/her own initiative, applies new methods to resolve complex and/or intricate, controversial, or unprecedented issues and problems, and resolves most of the conflicts that arise; and Keeps the supervisor informed of progress and of potentially controversial matters. Preferred experience - Community Care. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a PhD. or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond a PhD. or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. GS-12: Specialized Experience GS-12: Provides advanced programmatic and analytical support to the Care in the Community (CITC) Service Line by coordinating, monitoring, and evaluating Community Care operations at the Salt Lake City Health Care System. Applies analysis and program oversight to support Community Care leadership in planning and executing program activities to ensure effective delivery of Community Care services in accordance with national Office of Community Care (OCC) directives, VISN guidance, and VHA policies. Collects, analyzes, and interprets complex data related to Care in the Community (CITC) workload, access, utilization, quality, and financial performance to support program oversight and operational decision-making. Supports the development and maintenance of compliance, performance, and business integrity monitoring tools used to track Community Care program performance and adherence to national and local requirements. Provides analytical and programmatic support related to the financial management of Care in the Community (CITC) programs. Analyzes financial and workload data to support budget planning, forecasting, and resource alignment activities. Preferred experience - Community Care. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. This position is located within the Veterans Integrated Service Network (VISN) 19, VA Salt Lake City Health Care System (VASLCHCS) at the George E. Wahlen Medical Center in Salt Lake City, Utah. The position serves as a Program Specialist and is assigned to the Community Care Service Line providing advanced programmatic, analytical, and operational support to Community Care leadership at the facility level.